Not the version on the wall. The version your people live in every day.
Twenty questions about what actually happens in your building. No opinion scales, no rating yourself one to ten. Every question asks you to think about a real moment and answer honestly.
Answer it the way it is, not the way you want it to be. Nobody sees this but you. The score only helps if the answers are true. Most owners land in the middle, and the lowest section is usually the one worth talking about.
Your lowest section is where the leverage is, not your total.
The score tells you where the problem is. It does not tell you how to fix it. Send this to yourself and I will include the part that matters.
Check your inbox in the next few minutes. If you would rather just talk it through, the calendar is open.
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